Sorvana Privacy Policies

This Privacy Policy applies to the activities of Sorvana International, Inc. We appreciate the trust you place in Sorvana, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

Your Consent

By using Sorvana website facilities and/or continuing to order products and services by facsimile or telephone, you consent to the collection and use of your personal information as detailed in this privacy policy.

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including without limitation, credit card processing, IT consulting, printing, shipping, returns, internet services, e- commerce, off-site storage, public and media relations. We will provide these companies with only the information they need to perform their services and ensure that they adhere to strict privacy guidelines and do not keep this information or use it for any unauthorized purposes. Generally, such companies are prohibited from sharing this information with anyone other than Sorvana. On rare occasions, we may disclose specific information upon governmental request, in response to a court or administrative order, subpoena, as required by tax laws, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your information may also be disclosed to Sorvana's related businesses and to any actual or potential Successor to any of these businesses. A Successor to any Sorvana related business includes, but is not limited to, any individual or entity that acquires all or a majority of the assets of Sorvana, or a controlling interest in the stock, shares, or member-ship units of Sorvana, or any trustee appointed to operate Sorvana. If information is transferred to a Successor, the Successor shall have the right to use your information to conduct its business.

As a business that compensates its sales force through a multilevel compensation plan, we also share certain of your personal information with your sponsor and other members of your sales organization. Your contact information, sales and purchase volumes, and rank within Sorvana’s sales hierarchy will be made available to other independent Wellness Partners. Likewise, we may make your contact information available to prospective customers and independent Wellness Partners so that they may contact you.

Information We Collect

To best serve your needs, we will, from time to time, collect certain information from you. We will only collect information where it is necessary to perform our services. The information we collect may include, your name, address, telephone number, email address, social security number, corporate information, including the entity’s tax id number, credit card information, date of birth, testimonials, your sales history with us, and other information we may request from you from time to time. Personal information will be collected at various times including, if you:

Using Information We Collect

We want to provide you with the best possible internet experience and fulfill your orders exactly as you've requested. In order to do this, we will only use your information to, provide our services including, without limitation, to:

Cookies

Sorvana uses cookies on our websites. A cookie is a small data file that is stored by your web browser on your computer. Cookies allow us to enhance, personalize, and track your online experience, so that the information you receive is more relevant to you. This technology will allow you to move faster through our website once the information is in our database since you do not have to re-enter the same information or log in each time you enter the site.

How We Use Email

When you provide us your email address, you may receive emails from us. E-mails may be sent in order to assist us in processing your order, respond to a request, provide customer service or inform you about products, services or promotional materials. It is our intent to send promotional e-mails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in our e-mails. Wellness Partners during the term of their agreement with Sorvana will not be allowed to unsubscribe to certain transactional e-mails, e.g., ship confirmation e-mails.

Links to Other Sites

We may provide links on our websites to other sites. These sites operate independently of Sorvana and have established their own privacy and security policies. We encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

You may review or update your Wellness Partner and Customer information (name, address, telephone number, e-mail address, credit card number, etc.) by clicking on “Go To My Sorvana Office” on www.Sorvana.com or calling Customer Service.

Other personal information can be accessed and amended by contacting our privacy officer at privacy@L’dara.com.

Password and log-in security

For the purposes of accessing some areas of our website you will be supplied with a user name and password. You are responsible for the security and confidentiality of your password and log-in information.

Security

Sorvana is committed to protecting the privacy of your personal information. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of information we collect, and we limit the information we provide to third parties.
When you make a purchase or submit a document on our website, your transactional in-formation is transmitted in encrypted format.

Dispute Resolution

Any claim arising out of or related to this privacy shall be resolved exclusively through confidential binding arbitration conducted by the JAMS according to its streamlined rules of procedure. These rules are available at http://www.jamsadr.com/rules-streamlined-arbitration/. All hearings and proceedings on claims seeking less than $2,500 and which do not seek equitable relief may be held telephonically. Arbitration hearings on claims arising from or relating to this privacy policy that seek damages of $2,500 or more or which seek equitable relief shall be held in Phoenix, Arizona. The Parties waive rights to trial by jury or to any court. Notwithstanding JAMS rules, unless otherwise stipulated by the Parties, the following shall apply to all arbitration proceedings:

The parties may select a mutually agreeable arbitrator. If the parties do not agree on an arbitrator within 60 days from the date on which the arbitration is filed, the petitioner shall request that JAMS appoint an arbitrator. Each party to the arbitration shall be responsible for its own costs and expenses of arbitration, including legal and filing fees. The decision of the arbitrator shall be final and binding on the parties and may, if necessary, be reduced to a judgment in any court. This agreement to arbitrate shall survive the cancellation or termination of the Agreement.

Overseas Transfers

Your information may be stored by or on behalf of a member of the Sorvana group on equipment outside of the United States.

Privacy of Children on Our Web Site

Our Web site is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from persons under the age of 18.

Policy Changes

From time to time, we may use Wellness Partner or Customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website at least 30 days prior to their effective date. Amendments to the privacy policy shall not apply retroactively. If you disagree with any amendment, your sole remedy is to cancel your independent Wellness Partner Agreement, your customer account, or both if you are both a Wellness Partner and a customer. We encourage you to review our privacy policy periodically.

Contact Us

We always welcome your questions and feedback. For privacy related issues, please contact us at privacy@Sorvana.com



Updated November 2016